Tenant FAQs
Answers to your frequently asked questions
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Can you hold a place before I apply?
We are unable to hold a rental property for you without having first applied, been approved and paid the security deposit. -
Do I pay first month’s rent and last month’s rent with my security deposit?
No. You will pay the security deposit at the time of lease signing and pay the rent at the time of move in. If you move in on the first of the month, the rent will be the full amount. If you move in the middle of the month, we will prorate the rent amount. -
How old do you have to be to apply?
You must be 18 years of age or older to apply. Each person that is 18 or older must submit a separate application. -
Is the deposit refundable?
The security deposit is refundable and the amount is based on the condition of the property at the time of move out. -
When will I get my security deposit back?
Within 30 days of vacating the property, Southwest Properties will send you an itemized list of repair costs if you have provided us with a forwarding address via email. If the necessary repairs exceed the security deposit, you’ll receive an invoice with your account balance. We kindly request that you promptly remit payment to settle this balance. -
Who needs a cosigner?
Any applicant that does not meet the income criteria of 3 times the monthly rent may need a cosigner or lease guarantor. -
You have a property I want to rent. How do I apply?
First, you will need to schedule a showing at the desired property. If you decide to apply after viewing the property, each person 18 and older will need to complete the online application. Apply Here -
How do I pay rent?
We accept manual payments and electronic payments. Manual payments are check, cashier’s check or money order. Those can be left in our drop box outside of our office. Electronic payments can be made online through the Tenant portal. Monthly rent must be paid in its entirety. No partial payments are accepted. -
What if my rent check was returned for NSF?
An NSF fee of $35 will be applied to your account in addition to any late fees that have accrued up to the time the balance is paid in full. Replacement funds must be in the form of a cashier's check or money order. -
I want to get a pet. What do I do?
We have a 2 pet maximum on all of our properties. A new pet must be approved PRIOR to bringing the pet to the property. Each pet requires a $250 non-refundable pet fee and an additional $25/month pet rent. Please call or email us with all pet inquiries first! Please keep in mind, any pet located at the property that we are not aware of would be considered a lease violation resulting in unauthorized pet fees so please keep us informed.